Complaints and compliments

This form should only be used when you wish to complain about DRC services. Please use other links if you wish to send us feedback about the site or discuss potential discrimination with the helpline.

The Commission is committed to providing an efficient, fair and courteous service. When things go wrong we want and need to know so that we can make sure it doesn't happen again. This page explains how we will listen to and act on your complaints about our services.

Please note:

  • This complaints and compliments procedure relates only to complaints and compliments about the quality of services provided by the Commission and by anyone acting on its behalf. It does not cover complaints about a refusal by the Commission to provide legal assistance in connection with a claim under the Disability Discrimination Act 1995. The DRC will take decisions on whether or not to provide legal representation. These decisions will not be reconsidered unless there is new evidence.

If you have a complaint about the way you have been treated by the Commission, we assure you that we shall:

  • Treat your complaint seriously.
  • Acknowledge your complaint within 5 working days of receipt.
  • Investigate the complaint and give a full and proper response within four weeks in your preferred media and language.
  • Ensure that your complaint is investigated impartially and not by the person or persons you are complaining about
  • Make revised arrangements for procedures and/or services found to be at fault.
  • The Chief Executive and Senior Management Team will receive reports highlighting all complaints made about the DRC's services.

Anyone dissatisfied with the outcome of an investigation has the right to ask his or her MP to refer the matter to the Parliamentary Commissioner for Administration (the Ombudsman) whose job it is to investigate allegations of maladministration by public bodies.

Complete the form to send us your complaint or compliment.